Privacy Policy

1. Who We Are

PrimePlumb Ltd operates this website at primeplumb-lancashire.co.uk. We are a plumbing and heating company serving Lancashire and the surrounding areas. References to "we", "us" or "our" in this policy refer to PrimePlumb Ltd.

2. What Information We Collect

We may collect the following types of personal data when you contact us or use our website:

• Name and contact details (email address, telephone number)
• Details of your service enquiry or project requirements
• Technical data such as your IP address and browser type (via standard server logs)

3. How We Use Your Information

We use the information you provide to respond to your enquiry, prepare quotes and carry out work you have requested. We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of your consent (when you contact us) and for the performance of a contract (when carrying out work). We may also process data where required by law.

5. Data Retention

We retain enquiry data for a period of 24 months. Financial and contractual records are retained for 7 years in accordance with HMRC requirements.

6. Your Rights

You have the right to access, correct, delete or restrict the processing of your personal data. To exercise these rights, contact us at [email protected].

7. Cookies

We use only a minimal number of cookies essential to the operation of this website. See our Cookie Policy for details.

8. Contact

For any privacy-related queries, contact us at: [email protected]